Other policies

Cherokee DNA will treat all information in customer orders and correspondence as strictly confidential and privileged. All information supplied to our clients in the reports you order is completely private and “for your eyes only” as our client. Cherokee DNA does not maintain publicly accessible genealogical or genetic data linked to a client’s personal information or name, nor do we exchange any of our data with others. Once your product is shipped to you, you are solely responsible for its further use. Within the restrictions of copyright law, you may share your report with others and even publish it.

We will respond to your order and send you your sample collection kit within one business day by USPS Priority Mail or Amazon Fulfillment. You may pay by credit card (AMEX, Discover, MasterCard, VISA and PayPal are accepted), personal check or money order. Make out checks to Cherokee DNA. Do not send cash through the mail. We do not accept purchase orders. Our charge card orders are handled by a secure server in which you can have complete confidence. You may e-mail us, call us or write to us about special requests and handling. Your order is processed once you place it and your financial institution may report it “shipped” once your payment has been posted. “Merchant Cherokee DNA” will appear on your email receipt for credit card orders. You may not receive a refund or reverse the charge made on your credit card once you have returned your sample to the lab and it goes into processing and fulfillment.

Cherokee DNA orders are fulfilled in about three weeks from the time of the receipt of your specimen at the lab. A report is sent as a pdf document attachment to the email you gave us when ordering. For a fee, you may also receive a high quality paper copy printed in color.

All the information provided by our staff is as accurate, thorough and up-to-date as possible. Information supplied to you as the end-user in one of our confidential reports is not liable for revision, recall, or continuing updates but is provided “for pay” and “as is,” without any warranty. If after receiving your end report, you are dissatisfied with the quality or accuracy of our information, you may, at the sole and exclusive discretion of Cherokee DNA, receive a remedy in the form of a revised report upon notifying us in writing, i.e. by email or snail mail. The remedy is not to include any additional lab work, and the value of the remedy is not to exceed the price of your purchase. Resolution of your complaint is deemed complete in our sole and exclusive judgment.

The Cherokee DNA Test is a probabilistic prediction of ancestry for personal knowledge only. It is a non-chain of custody form of testing and is not intended for legal or official purposes. Its results may or may not confirm expected ethnic composition, family history or genealogical determinations. Alone, it may not be used to prove identity, biological relationships, nationality, citizenship, immigration or tribal enrollment.

No claim is made for, or can be inferred from, the use of the term “Cherokee.” No reference is intended to the names of the U.S. federally recognized Native American Indian Nations, Cherokee Nation of Oklahoma, Eastern Band of Cherokee Indians or United Keetoowah Band of Cherokee or to entities known, unknown or to be created carrying the name “Cherokee.”

While DNA Consultants seeks to maintain the highest standards of accuracy and completeness for its statistical analyses of forensic data, it is not responsible for the limitations of its published forensic sources or method.

Cherokee DNA operates as a worldwide Internet store selling direct to consumers, with professional offices domiciled in the United States and subject to the U.S. Commercial Code, ordinances of the city of Longmont, Colorado and laws of the state of Colorado. Its parent company is DNA Testing Systems, L.L.C., a Colorado corporation. The company was founded in 2003. Dun and Bradstreet 169045791.

Revised October 11, 2016